terms & conditions

Last Updated: July 19, 2026

Welcome to Plava (“we,” “our,” “us”). These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Business Name: Plava

Website: https://byplava.com

Email: contact@byplava.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into binding contracts.

3. Products

We offer products including but not limited to:

  • Sarees

  • Kurtis

  • Handbags

  • Traditional Jewellery

  • Ornaments

  • Handcrafted Indian Products

  • Accessories

  • Perfumes

We strive to display product colours, descriptions, and images as accurately as possible. However, actual colours may vary slightly depending on your screen, lighting conditions, or device settings.

Because many of our products are handcrafted or handmade, slight variations in colour, texture, print placement, embroidery, or finish are natural and are not considered defects.

4. Pricing

  • All prices are displayed in Indian Rupees (INR).

  • Prices include applicable taxes unless stated otherwise.

  • Shipping charges, if applicable, are calculated during checkout.

  • We reserve the right to change prices at any time without prior notice.

5. Orders

Once an order is placed:

  • You will receive an order confirmation email.

  • Acceptance of your order is subject to product availability and successful payment.

  • We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, stock unavailability, or any other legitimate reason.

If your order is cancelled after payment, the applicable refund will be processed according to our Refund & Replacement Policy.

6. Payment

We accept secure online payments through trusted payment gateway providers.

Your payment information is processed securely. We do not store your credit card, debit card, UPI, or banking details on our servers.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Courier availability

  • Public holidays

  • Weather conditions

  • Unexpected logistical delays

Plava is not responsible for delays caused by courier partners or circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address.

8. Returns, Refunds & Replacements

Our Returns, Refunds & Replacements are governed by our Refund & Replacement Policy.

Please read the policy carefully before placing an order.

Products returned without prior approval may not be accepted.

9. Cancellation Policy

Orders may only be cancelled before they are packed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

10. User Account

When creating an account, you agree to:

  • Maintain accurate information.

  • Keep your login credentials confidential.

  • Notify us immediately of any unauthorized access.

  • Accept responsibility for activities under your account.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

11. Intellectual Property

All website content including:

  • Logos

  • Brand name

  • Product photographs

  • Designs

  • Graphics

  • Icons

  • Text

  • Layout

  • Website design

is the exclusive property of Plava unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

  • Violate any applicable laws.

  • Attempt unauthorized access to our website.

  • Upload malicious software or viruses.

  • Interfere with website functionality.

  • Use our content for commercial purposes without permission.

13. Product Availability

Product availability is subject to stock.

Some handcrafted items may become unavailable without notice.

We reserve the right to discontinue products at any time.

14. Limitation of Liability

To the maximum extent permitted by law, Plava shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Loss of profits

  • Business interruption

  • Data loss

  • Delays beyond our reasonable control

Our total liability shall not exceed the amount paid for the purchased product.

15. Third-Party Services

Our website may use trusted third-party services including:

  • Payment gateways

  • Shipping partners

  • Analytics services

  • Marketing tools

We are not responsible for the privacy practices, policies, or services of these third parties.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

17. Force Majeure

We shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, government restrictions, pandemics, power failures, or disruptions in transportation or communication networks.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updates will become effective immediately upon publication on this website.

We encourage users to review this page periodically.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Plava

Website: https://byplava.com

Email: contact@byplava.com

We aim to respond to all enquiries as promptly as possible.

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